Regulations

ONLINE STORE TERMS AND CONDITIONS

§ 1 GENERAL PROVISIONS

  1. These Terms and Conditions constitute the terms of providing electronic services as referred to in Article 8(1) of the Act of 18 July 2002 on the provision of electronic services (hereinafter referred to as the "Terms").

  2. These Terms define:

    a. The types and scope of services provided electronically through the online store at (www.halal4poland.com), operated by Soho Global Sp. z o.o., KRS: 0001159828, NIP: 8993018830, REGON: 541108299, headquartered at ul. Jesionowa 37/10, 50-504 Wrocław. The company is represented by Klaudia Kaźmierczak-Khamis and Sayed Reda Abdelhamid Ahmed Khamis.

    b. Conditions for concluding a sales agreement;
    c. Conditions for terminating a sales agreement;
    d. Right of withdrawal from a sales agreement;
    e. Methods of payment;
    f. Costs, methods, and delivery times for products;
    g. Complaint and warranty procedure;
    h. Out-of-court dispute resolution methods.

  3. The Seller shall make the Terms available on its own or at the Customer’s request prior to concluding a service agreement in a way that enables acquisition, playback, and recording of the content using the Customer’s IT system.

  4. These Terms are continuously available on the Service Provider's website, allowing access, playback, and recording by printing or saving to a storage medium at any time.

  5. The Service Provider / Seller is Soho Global Sp. z o.o.

  6. The Customer / Service Recipient may be a natural person, legal person, or organizational unit without legal personality using services provided electronically.

§ 2 DEFINITIONS

As used in these Terms:

  1. Seller / Service Provider – Soho Global Sp. z o.o.

  2. Customer / Service Recipient – A natural person with full legal capacity, a sole trader, a legal entity, or an entity with legal capacity under special regulations, using services and placing orders in the online store.

  3. Consumer – A Customer as defined under Article 22(1) of the Polish Civil Code.

  4. Entrepreneur – A Customer who is an entrepreneur as defined under Article 43(1) of the Polish Civil Code.

  5. Account – An electronic service allowing Customers to perform actions in the Online Store using an individual login and password.

  6. Terms – This document.

  7. Goods / Product – A movable item offered for sale in the Online Store.

  8. Sales Agreement – A contract for the sale of Goods within the meaning of Article 535 of the Civil Code, concluded between the Seller and the Customer.

  9. Services – Services provided electronically by the Seller under the Act on Providing Electronic Services.

  10. Order – A declaration of the Customer's will aimed at concluding a Sales Agreement, specifying the type and quantity of purchased Goods.

§ 3 RULES FOR USING THE ONLINE STORE

  1. The Seller provides services to the Customer within the scope and under the conditions defined in these Terms.

  2. The Seller undertakes to comply with these Terms.

  3. In connection with providing electronic services, the Service Provider uses software and technology that ensures the security, confidentiality, and integrity of transmitted data/information.

  4. The Customer is obliged to:

    a. Have Internet access;
    b. Use a web browser such as Internet Explorer 6.0 or newer, or Apple Safari 3.0 or newer;
    c. Have access to an email account.

  5. Customers are prohibited from providing unlawful content or using the service in a way that is disruptive to other users or the Seller.

  6. Use of the Online Store includes any action taken by the Customer to access the content of the Store.

§ 4 SERVICES

  1. The Seller enables Customers to use the services offered in the Online Store free of charge.

  2. The service provided electronically includes the sale of food products.

  3. Customers may terminate the use of electronic services at any time, including canceling the order process before finalizing it.

  4. Services provided electronically by the Service Provider are free of charge.

§ 5 CONDITIONS FOR CONCLUDING AND TERMINATING A SALES AGREEMENT AND THE RIGHT OF WITHDRAWAL

  1. Customers may conclude a Sales Agreement electronically by completing the order form available on the Online Store.

  2. The contract is concluded upon:

    a. Acceptance of the Order sent to the Customer;
    b. Consent to fulfill the Order;
    c. Acceptance of the Terms;
    d. Acknowledgment of the right to withdraw from the Agreement.

  3. The Sales Agreement is concluded in Polish or English, consistent with these Terms.

  4. A Consumer Customer may withdraw from the Sales Agreement by sending a declaration to the Service Provider’s email or registered office address within 14 days of concluding the agreement.

  5. The Consumer Customer may withdraw without giving any reason.

  6. Upon withdrawal from a distance contract, the contract is considered void.

  7. The Seller will promptly, and no later than within 14 days from receiving the withdrawal notice, return all payments made by the Customer, including delivery costs.

  8. The Seller may terminate the electronic service agreement immediately if the Customer provides unlawful content or violates the Terms.

§ 6 PAYMENT METHODS

  1. Product prices are listed in Polish złoty (PLN) and include all components, such as VAT, customs duties, and other charges.

  2. Payment for Orders can be made via:
    a. Bank transfer to the Seller’s account: 83 2490 0005 0000 4530 0056 8269
    b. Electronic payment systems

§ 7 COSTS, METHODS, AND DELIVERY TIMES

  1. Products may be delivered within Poland and throughout the European Union.

  2. Delivery methods:
    a. Courier service

  3. The Customer bears the delivery costs depending on the selected method.

  4. Order fulfillment time:
    a. Within Poland: 3–5 business days from placing the order.

§ 8 COMPLAINT AND WARRANTY PROCEDURE

  1. Consumer has 14 days to withdraw from the contract. Customers may submit complaints about services in written form, under pain of nullity.

  2. The complaint must include a brief description of the problem and the date and time it occurred.

  3. Complaints should be sent to: [email protected]

  4. Complaints will be processed by the Service Provider within 14 days, or 30 days for complex cases.

  5. The Seller will inform the Customer of the complaint result via written notice sent to the Customer’s correspondence address.

  6. Products may carry a manufacturer’s, Seller’s, or importer’s warranty. If a warranty is provided, information about its terms and duration will be included in the product description on the website.

§ 9 OUT-OF-COURT COMPLAINT AND DISPUTE RESOLUTION

  1. Consumer Customers may use alternative dispute resolution methods, including:

    a. Requesting mediation by the Provincial Inspectorate of Trade Inspection to settle disputes with the Seller;
    b. Filing a complaint via the EU ODR platform: http://ec.europa.eu/consumers/odr;
    c. Getting free legal aid from organizations such as the Consumer Federation or the Polish Consumers Association.

§ 10 PERSONAL DATA PROTECTION

Personal data provided by Customers is collected and processed in accordance with applicable laws and the Privacy Policy, which is attached as Appendix 1 to these Terms.

§ 11 FINAL PROVISIONS

  1. These Terms are effective from 01.01.2025.

  2. The Seller may amend the Terms for justified reasons, such as changes in applicable law.

  3. The content of these Terms is available on the website www.halal4poland.com

  4. These Terms may be stored, downloaded, and reproduced at any time by printing or saving them.

  5. In matters not covered by these Terms, the following laws apply:

    a. The Civil Code
    b. The Act on Providing Electronic Services
    c. The Consumer Rights Act and other applicable Polish legal provisions

  6. The court competent to resolve disputes between the Seller and the Customer is the court having jurisdiction over the Seller’s registered office.

§  12 WITHDRAWAL FROM THE AGREEMENT


A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter referred to as the "Privileged Entrepreneur") has the statutory right to withdraw from the sales agreement for the Goods within 14 days of receiving them, without providing a reason, subject to the exceptions mentioned below.
To meet the deadline for withdrawal from the agreement, it is sufficient for the customer to send a statement within the aforementioned period:

  • in electronic form to the email address: [email protected], or

  • in written form to the address:
    Soho Global sp. z o.o.
    Sklep mięsny Hala4poland
    ul. Jesionowa 37/10, 50-504 Wrocław.

The seller will immediately send the customer confirmation of receipt of the withdrawal statement via email.
The customer must then, within the next 14 days, return the Goods at their own cost, under conditions maintaining the cold chain, to the postal address: ul. Jesionowa 37/10, 50-504 Wrocław.
The seller will promptly, and no later than within 14 days from receiving the withdrawal statement, refund the customer:

  • the price of the Goods;

  • the original shipping costs of delivering the Goods to the customer, based on the cheapest standard delivery method offered by the Store.

The seller may withhold the refund until the Goods are returned or the customer provides proof of returning the items, whichever comes first.
The refund will be made using the same payment methods used by the customer in the original transaction, unless the customer expressly agrees to a different method.
The customer is responsible for any reduction in the value of the returned Goods if they used the Goods in a way other than necessary to establish their nature, features, and functioning.

I. Exceptions to the Right of Withdrawal

The right to withdraw from the agreement does not apply to contracts for the supply of Goods:

a. that are non-prefabricated, made to the consumer’s / Privileged Entrepreneur’s specifications or clearly personalized (customized goods);
b. that are perishable or have a short shelf life (perishable goods);
c. delivered in sealed packaging, if the packaging was opened by the customer and the Goods cannot be returned for health protection or hygiene reasons (hygienically sealed goods);
d. that are audio or visual recordings or computer software supplied on a tangible medium (e.g., CD) in sealed packaging, if the packaging was opened after delivery;
e. that, due to their nature, are inseparably mixed with other items after delivery (e.g., construction materials once used);
f. that are newspapers, periodicals, or magazines, except for subscription contracts (printed press);
g. whose price depends on fluctuations in the financial market that are beyond the Seller’s control, and which may occur before the withdrawal period expires.